This website and the DomeAgent product are operated by Dome Technologies Australia Pty Ltd (ACN 702 017 963, ABN 24 702 017 963), trading as DomeAgent (“we”, “us”, “our”). We respect your privacy. This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you visit domeagent.com.au and when you contact us or create a DomeAgent account. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. What we collect
We only collect personal information that you knowingly provide to us or that is generated automatically when you use the site. This includes:
- Contact and account details: your full name, work email address, phone number, and the name of your real estate agency.
- Communications: the contents of any emails you send to us and any responses we send back.
- Technical data: your IP address, browser type, device information, and basic usage telemetry generated by hosting providers (Fly.io, Vercel) and analytics tools we may add.
2. How we use it
We use the personal information you provide to:
- Set up and support your DomeAgent account and branded workspace, including verifying your agency.
- Send you product updates and onboarding materials related to DomeAgent. You can unsubscribe from these emails at any time.
- Diagnose technical issues, prevent fraud or abuse, and improve the site.
3. Who we share it with
We do not sell personal information. We share personal information only with service providers that help us run DomeAgent, under contracts that require them to protect that information:
- Resend (resend.com/privacy): email delivery and audience management.
- Fly.io, Vercel and other hosting providers: site hosting and operational logging.
- Government, regulatory, or law-enforcement bodies where required by law.
4. Storage and security
Personal information is stored on infrastructure operated by our service providers, which may host data in Australia, the United States, or other countries. We use reasonable technical and organisational measures to protect personal information from misuse, loss, unauthorised access, modification, or disclosure. No internet service can be guaranteed 100% secure.
5. How long we keep it
We keep your details for as long as needed to provide DomeAgent to you. If you ask us to delete your details we will remove them from our records within a reasonable time, except where we are required by law to retain them.
6. Your rights
Under the Australian Privacy Principles you can:
- Ask us what personal information we hold about you.
- Ask us to correct it if it is inaccurate or out of date.
- Ask us to delete it, subject to any legal obligation to retain it.
- Withdraw your consent to marketing communications at any time by unsubscribing or emailing us.
- Complain to the Office of the Australian Information Commissioner (oaic.gov.au) if you believe we have mishandled your personal information.
7. Cookies and analytics
The site uses minimal cookies, strictly the ones needed for the site to function. If we add privacy-respecting analytics we will update this Policy and the site will display an appropriate notice.
8. Changes
We may update this Policy from time to time. We will update the “Last updated” date above and, where changes are material, notify you by email or a notice on the site.
9. Contact us
Questions, corrections, or deletion requests can be sent to hello@domeagent.com.au. We aim to respond within 14 days.